sfMate

Support

sfMate answers questions about Saint Francis High School: the school calendar, lunch, clubs, courses, and school rules. Students who sign up with their @sfhs.com school email also get the Daily Announcements.

Need help, found a bug, or got a wrong answer? Email sfmate23@gmail.com.

In the iPhone app you can also tap the feedback button at the top of the chat.

Frequently asked questions

Who can use sfMate?

Anyone. Sign up with any email address; we email you a 6-digit code to confirm it's yours. If you sign up with your @sfhs.com school email, you also get the Daily Announcements (summaries of the school's daily announcement email, which isn't public). Accounts with other emails can use everything else.

I didn't get my sign-up code.

Check your spam or junk folder, and give it a minute. Then tap "Resend code" (you can ask for a new one once a minute). Codes expire after 15 minutes.

Why does the first answer take a while?

sfMate's AI goes to sleep when nobody's using it. The first question after a quiet spell wakes it up, which can take a minute or two. After that, answers come quickly.

Is there a limit on messages?

Yes: 40 messages per day with your @sfhs.com school email, and 15 per day with any other email. They reset at midnight (Pacific time).

Can sfMate be wrong?

Yes. sfMate reads the school calendars, the cafe menu, the Student-Parent Handbook, the Course Scheduling Guide, and sfhs.com (plus the Daily Announcements, for school accounts), and it lists its sources under each answer. AI can still make mistakes, so double-check anything important with the source, a teacher, or the school office.

How do I report a wrong or inappropriate answer?

In the iPhone app, tap the feedback button at the top of the chat and tell us what happened (include your question if you can). Or email sfmate23@gmail.com. We read every report and aim to respond within 2 days.

Why does the app ask permission to share with RunPod?

RunPod is the company that runs sfMate's AI model, so your questions (and profile details, if you filled them in) go there to get answered. You can withdraw permission any time in "Profile, topics & reminders", but the chat needs it to work.

How do liturgy and activity day reminders work?

In the iPhone app, open the account menu, choose "Profile, topics & reminders", and turn on Liturgy days (L1, L2) and/or Activity days (A1–A4). sfMate sends a notification at 6 PM the day before. Open the app now and then so it picks up days the school adds to the calendar.

How do I change my name, grade, or announcement topics?

Open the account menu and choose "Profile, topics & reminders" (on the website, use Profile in the menu).

How do I delete my account?

In the iPhone app, open the account menu and tap "Delete account". That deletes your account and its data right away. If you only use the website, email sfmate23@gmail.com from the email you signed up with and we'll delete it for you.

Is sfMate an official Saint Francis app?

No. sfMate is an independent project and isn't run by Saint Francis High School.

What does sfMate do with my information?

See the Privacy Policy.